Refund & Returns

📦 Refund & Returns

We stand behind every bottle we sell. If something went wrong with your order, we’ll make it right. Here’s our complete policy on returns, refunds, and damaged shipments.

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Our Promise: If your order arrives damaged, incorrect, or defective, we will replace it or refund it — no hassle, no runaround. Contact us within 7 days of delivery with photos and we’ll take care of you immediately.

⚠️

Important: Due to state alcohol regulations and the nature of our products, we cannot accept returns on opened bottles, bottles returned without prior authorization, or orders refused at delivery without cause.

What’s Eligible for a Refund or Replacement

✓ Eligible

  • Bottles damaged during shipping
  • Wrong item sent (different bottle than ordered)
  • Missing items from your order
  • Bottles with broken seals upon arrival (unopened by customer)
  • Significant label damage affecting resale value
  • Orders lost in transit (confirmed by carrier)

✗ Not Eligible

  • Opened or partially consumed bottles
  • Change of mind or buyer’s remorse
  • Orders refused at delivery without cause
  • Damage caused by improper storage after delivery
  • Claims submitted more than 7 days after delivery
  • Items purchased on final sale or clearance

How to File a Claim

The process is simple and we move fast. Most claims are resolved within 2 business days.

1

Document the Issue

Take clear photos of the damaged bottle, the packaging it arrived in, and the shipping label. This helps us file a claim with the carrier and process your replacement or refund quickly.

2

Contact Us Within 7 Days

Email info@thebourbonhp.com with your order number, a description of the issue, and your photos. Subject line: “Return/Refund Request – Order #[your order number].”

3

We Review & Respond

Our team will review your claim and respond within 1 business day. We may request additional photos or information from the carrier.

4

Resolution

Once approved, we’ll either ship a replacement bottle at no charge or issue a full refund to your original payment method. Refunds typically appear within 3–5 business days depending on your bank.

Refund Timeline

Once your refund is approved, here’s what to expect:

• Credit / Debit Card: 3–5 business days to appear on your statement.

• Store Credit / Gift Card: Issued immediately upon approval.

• PayPal / Shop Pay: 1–3 business days.

If you haven’t received your refund after 7 business days, contact your bank first, then reach out to us at info@thebourbonhp.com.

📧 Need Help?

Our team is standing by to resolve any issue with your order. Don’t hesitate — reach out and we’ll make it right.

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